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Vision Statement: Service
Department aims to ensure existence of an adequate and
effective service network through which quality service can
be provided to maximum number of Toyota and Daihatsu
customers nationwide for achieving customer satisfaction,
optimizing dealers’ performance and supporting sales to
enhance brand equity.
Customer Satisfaction is the corner stone
of our policy. After Sales Services are provided to
customers nationwide through a network of franchised dealers
who operate on ‘3S’ basis (Sales - Service - Spare Parts).
IMC has 28 dealers in 16 cities. Over 200,000 Service jobs
were handled by dealers (cumulative) during last 12 months
period.
To ensure Quality Service, IMC monitors
adequacy of dealers’ infrastructure in terms of facility,
manpower and equipment. Availability of trained technicians
equipped with state of the art computerized diagnostic
equipment and special Service Tools ensure repair quality.
Our Service network has a total number of 663 repair stalls/
bays (344 number General stalls and 319 numbers Body and
Paint Stalls) to conveniently accommodate Toyota and
Daihatsu vehicles for any Service need.
Much emphasis is laid on training and
development of Service Staff at our dealerships. Training
courses are conducted for Technicians, Service Receptionists
/ Advisors and Managerial staff round the year at IMC
Service Training Center. To enhance our own capabilities,
IMC Training Instructors and Technical Staff also receive
ongoing overseas training.
In our relentless pursuit of excellence, we
strive hard and work together with our dealers, for a high
level of professionalism and for doing things the “ Toyota
Way”.
In addition to a quality product, our
Service Network offers our valued Toyota and Daihatsu
customers (amongst others) the following facilities and
services in after sales:
- Reliable Service / Quality Repairs.
- Courteous and Professional dealing
- Comfortable environment
- Warranty Services.
- Maintenance packages.
- In- House repair facilities for a wide variety of
repair jobs.
- Genuine Parts and Toyota Motor Oil
- Loyalty incentives.
- Towing Services etc.
- Collision Damage Repairs / Insurance
Services.
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