Vision Statement: Service Department aims to ensure existence of an adequate and effective service network through which quality service can be provided to maximum number of Toyota and Daihatsu customers nationwide for achieving customer satisfaction, optimizing dealers’ performance and supporting sales to enhance brand equity.

Customer Satisfaction is the corner stone of our policy. After Sales Services are provided to customers nationwide through a network of franchised dealers who operate on ‘3S’ basis (Sales - Service - Spare Parts). IMC has 40 dealers in 20 cities. Over 200,000 Service jobs were handled by dealers (cumulative) during last 12 months period.

Availability of trained technicians equipped with state of the art computerized diagnostic equipment and special Service Tools ensure repair quality. We have the ability to provide services to 3S vehicles simultaneously.

Much emphasis is laid on training and development of Service Staff at our dealerships. Training courses are conducted for Technicians, Service Receptionists / Advisors and Managerial staff round the year at IMC Service Training Center. To enhance our own capabilities, IMC Training Instructors and Technical Staff also receive ongoing overseas training.

In our relentless pursuit of excellence, we strive hard and work together with our dealers, for a high level of professionalism and for doing things the “ Toyota Way”.

In addition to a quality product, our Service Network offers our valued Toyota and Daihatsu customers (amongst others) the following facilities and services in after sales:

  1. Reliable Service / Quality Repairs.
  2. Courteous and Professional dealing.
  3. Comfortable environment.
  4. Warranty Services.
  5. Maintenance packages.
  6. In- House repair facilities for a wide variety of repair jobs.
  7. Genuine Parts and Toyota Motor Oil.
  8. Loyalty incentives.
  9. Collision Damage Repairs / Insurance Services.
We would like to make your Service experience pleasant and ‘hassle -free’ at our premises.
Copy Rights Toyota Rawal Motors 1993-2014

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