F A Q s

Q1.      What is the warranty period for Corolla?
A1.      The warranty period for Corolla is 50,000 km or 2 years, which ever comes first.

Q2.      What is the warranty period for Cuore?
A2.      The warranty period for Cuore is 20,000 km or 1 year, which ever comes first.

Q3.      What is the warranty period for Camry?
A3.      The warranty period for Camry is 50,000 km or 2 years, which ever comes first.

Q4.      What is the warranty period for Hilux?
A4.      The warranty period for Hilux is 50,000 km or 2 years, which ever comes first.

Q5.      What is the warranty period for Terrios?
A5.      The warranty period for Terrios is 20,000 km or 1 year, which ever comes first.

Q6.      What is the warranty period for Avanza?
A6.      The warranty period for Avanza is 50,000 km or 2 years, which ever comes first.

Q7.      What is the Battery warranty time?
A7.      The original fitted battery is covered for 12 months (1 year) or 20,000km, which ever comes first.

Q8.      Is the warranty coverage fully transferable?
A8.      The warranty coverage is fully transferable to subsequent vehicle owners.

Q9.      I may go out of country for vacations. If I want to service my car will the warranty be applicable there?
A9.      This warranty is valid only within the country where the Toyota Dealer is listed on Warranty Registration book.

Q10.    Will I be charged if I come for any warranty repairs?
A10.    Warranty repairs (parts and labor) are made, at no charge to the customer.
(CONDITIONS APPLY)

Q11.    Are scratches covered under warranty?
A11.    Scratches are not covered under warranty.

Q12.    Because of heavy rains I didn’t remove my car. As such it has got corroded in the rain. Will it be covered under warranty?
A12.    Damage or surface corrosion from the environment such as rain, flood, acid rain, airborne fall-out (chemicals, tree sap, etc) salt, hail, windstorms, lightening, floods, other acts of God and the like, are not covered under warranty.

Q13.    I have used different fluids & Oil lubes in my car. If damage occurs will it be covered under warranty?
A13.    The use of fluids as like oil, lubes & parts etc other than the specified in Owner’s Manual invalids the vehicle warranty.

Q14.    How many services are free at your Dealership?
A14.    First Free Service at 1,000 K.M /75 days which ever comes first. It is more important for keeping the vehicle under warranty.

Q15.   Why is the First Free Service important?
A15.    As per policy instructions, Toyota and Daihatsu vehicles delivered to customers must undergo the First Free Inspection at 1000 km. Vehicles are an assembly of thousands of articulated metallic and non-metallic parts . Some are welded, some are fastened together. The gases, liquids and chemicals working inside are performing various duties.
During babying period everything gets embedded, adjusted and makes it compatible with moving or stationary partners. This phenomenon is completed within 1000 km.
The 1000 km checkup will help the longer life of the “State of the Art” property you have purchased.
We therefore, in your best interest, urge you to pay serious attention on our request to bring back your vehicle with the warranty booklet for Free Inspection at Toyota Defence Motors after the completion of 1000 km.

Q16.  Are wear & tear and color fading covered under warranty?
A16.    Normal noise, vibration, wears tear or deterioration such as discoloration, fading, deformation or blur are not covered under warranty.

Q16.    I took my car to a roadside mechanic and he altered the Odometer reading of my vehicle which was not in my knowledge.
A16.    Altered Mileages make vehicle warranty invalid.

Q17.    Where should I go for warranty service?
A17.    Any authorized Toyota Dealer in Pakistan will perform warranty service. Toyota recommends that you return to the Dealership from where you bought your vehicle because of their continued and personal interests in you.

Q18.    What procedure will my vehicle go through before it is delivered to me?
A18.    To ensure your satisfaction with the appearance and performance of your new vehicle, The dealership is responsible to perform specified factory-approved services for cleaning, inspecting and testing of your vehicle. This is done to be sure that your vehicle is delivered to you in top condition after being shipped from the factory. This is called the “Pre Delivery Service”.

Q19.    I want to replace the filters during FFS. Will I be charged for it?
A19.    You are entitled to the free 1000 km (600 miles) Maintenance Service upon presentation of your warranty booklet. This maintenance service shall be performed in accordance with your Owner’s manual, at no charge. You will have to bear the cost of parts, labor or any material if required during FFS.

FAQ’s Related to periodic maintenance

Q20.    What happens if Engine Oil and oil filter is not replaced on time in the vehicle?
A20.    Filters get choked with carbon, dust & metallic particles. Choked
filters can cause fast wearing down of valuable engine parts. Users
must follow regular periodic maintenance for replacement of filters.

Q21.    What are spark plugs?
A21.    Spark Plug is the source of achieving power from fuel. Weak spark wastes fuel. Spark plugs also get faulty during usage and become ineffective for complete burning of fuel. Get it inspected during Periodic Maintenance.

Q22.    What happens if Periodic maintenance (PM) is not carried out on timely basis?
A22.    If P.M is not done on timely basis the vehicle gradually looses adjustments; fluids get decomposed and certain materials wear out due to usage such as brake discs and pads, brake shoes, spark plug etc and filters lose their filtration capacity/capability.
All these losses do not give an immediate signal to the user, instead they give a cumulative effect after some time on the over all performance depending on the components condition or severity of damage.

Q23.    What damages are caused by counterfeit?
A23.    In Automobiles counterfeit parts and materials can cause premature losses to the expensive assemblies of automobiles. For example if fake engine oil is used, the life of the engine may be reduced up to 50% or more. Similarly if fake oil filter is used, it will not perform its duties as per the manufacturer’s specifications. The wrong Spark Plugs too will not produce strong sparks as required and may also fail before its expected life and so on.

Q24.    What preventive measures should be taken to avoid deterioration and body corrosion in vehicles?
A24.    You must wash your vehicle immediately in the following cases:

After driving near the sea coast

After driving on salted roads

If you see coal tar or tree sap on the paint surface

If you see dead insects or insect or bird droppings on the paint

After driving in an area contaminated with soot, oily smoke, mine dust, iron powder or chemical substances

If the vehicle becomes heavily soiled in dust or mud

If chemicals or liquids such as benzene and gasoline are spilled on the paint surface

If the paint is chipped or scratched, have it repaired immediately to avoid corrosion of the body. 

Q25.    Is it advisable to wash electrical components or the engine compartment with water?
A25.    Do not wash the engine compartment with high pressure jet &         
Do not wash electrical components with water; this may cause the malfunctioning of electrical components.

Q26.    What are the procedures of cleaning and protecting the interior?
A26.    The following procedures will help protect your vehicles interior & keep it in top condition:

Protecting the Vehicle Interior

Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces with a cloth dampened with lukewarm water

Cleaning the leather area:

Remove dirt and dust using a vacuum cleaner

Wipe any excess dirt and dust with a soft cloth dampened with diluted detergent

Use a diluted water solution of approximately 5% neutral wool detergent

Wiping out any excess water from the cloth and thoroughly wipe off all remaining traces of detergent

Wipe the surface with a dry, soft cloth to remove any remaining moisture. Allow the leather to dry in a shaded ventilated area.

Synthetic Leather Area

Remove loose dirt using a vacuum cleaner

Apply a mild soap solution to the synthetic leather

Allow the solution to soak in for a few minutes. Remove the dirt and wipe off the solution with a clean, damp cloth.

Q27.    Is it advisable to wash vehicles floor with water?
A27.    Do not wash the vehicle floor with water! Vehicle systems such as the audio system may be damaged if water comes into contact with electrical components under the floor of the vehicle, and may also cause the body to rust.

FAQ’s Related to Parts

Q1.      What is the use of Injector cleaner?
A1.      The new injector cleaner thoroughly removes injector & combustions chamber deposits, improving idling, hesitation and drivability.

Q2.      What are the benefits of its usage?
A2.      It is effective in improving the following:

Poor starting

Rough Idling

Insufficient power

Poor Fuel Economy

Hesitation

Engine Knocking

Excessive Vibration

Exhaust Emissions

Engine noise

Q3.      What is a Cabin Air Filter?
A3.      A cabin Air filter is Toyota’s new feature that delivers optimum pollution- free ventilation to the vehicle’s passenger cabin, to provide a more comfortable breathing environment.
The Cabin Air filter is positioned in front of the air conditioning unit in order to filter both outside air and re-circulate the air inside to enhance the air quality and comfort of you cabin.

Q4.      When should a cabin air filter be replaced?
A4.      Reduces airflow from the air conditioner will be observed when the cabin air filter approaches the end of its lifetime. The windows may also fog up while the air conditioner is in fresh mode.
The replacement interval will vary depending on the driving environment and vehicle model. Consult your nearest Toyota dealer if the above signs are noted, and check your vehicles Owner’s Manual for details of replacement intervals.

Q5.      How is Toyota Genuine Motor Oil different from other motor oils?
A5.      Toyota Genuine Motor Oil is highly graded motor oil developed specially for Toyota and other high quality engines. It maximizes engine life and performance by providing proper lubrication, higher durability, and keeping the overall condition of Pakistan environment.

Q6.      Why should we use Toyota Genuine Motor Oil?
A6.      We recommend TMO to all our customers because it minimizes friction, resistance between components in engine. Minimize noise and vibration generated by engine backlash. Shield against causes of rust and corrosion in engine. TMO washes off carbon and wear of metallic components and keeps the engine in perfect condition.

A7.    Why must we use Toyota Genuine Brake Pads?
A7.    Toyota Genuine brake Pads move freely in calipers for smooth and efficient operation and good in fitting
Toyota Genuine Brake Pads are specifically designed for ensuring balanced and stable braking in all temperature.

Q8.    Why must we use Toyota Genuine air filter?
A8.    Toyota Genuine air filters are triple layered, rough inside and fine outside and needle punched which allow them to effectively catch particles of different sizes.
Toyota Genuine air filters provide exceptional air filtering efficiency, effecting engine performance and noise-damping capabilities and have a long service life.

Q9.    How often should we replace air filters?
A9.    If vehicle is driven within the city (normal conditions) the right time to replace the air filter is within 20,000km. And if vehicle is driven in Interior or in deserted areas (severe condition) the right time to replace the Air Filter is 10,000km

Q10.    When is the right time to replace TMO?
A10.    The right time to replace TMO is after every 5000km.

Q11.    Up to what mileage the Spark Plugs should be replaced?
A11.    Spark Plugs should be replaced after every 40,000km.

  FAQ’s Related to Sales

Q 1. Can I change the color of my booked vehicle?

Ans 1.Yes, you can. If there is at least 1 month left to dispatch your vehicle you can change the color of your vehicle.


Document

Q 2. what kind of documents do I need for purchasing a car?

A 2. We ask you to bring your ID card copy, NTN Certificate and 100% ADVANCE PAYMENT IN FAVOUR OF INDUS MOTOR COMPANY LTD ON A/C CUSTOMER NAME IN SHAPE OF BANK DRAFT/PAYORDER.

Lease

Q 3. Do you offer a leasing program?

A 3. We offer various leasing plans. Lease plans and its monthly payment vary depending on your selection of model, feasible budget plan, payment terms and amount of down payment. Our dealer staff will help you choose the most suitable leasing plan for you! For detailed information, please contact Toyota Rawal Motors.  051- 4492246-47

Insurance

Q 4. Do you have an insurance program?

A 4.Yes, we do. Toyota dealers are contracted agencies for major domestic insurance firms such as New Hampshire Insurance Company, and this insurance firm offers various insurance programs for third-party coverage and vehicle coverage. For detailed information, please contact at Toyota Rawal Motors.  051- 4492246-47